Gerneral Terms and Conditions
Prices: Unless agreed in writing by LabNeed GmbH, all quotations expire 30 days following the date of quotation. All prices are exclusive of VAT, duties and any other local taxes.
Handling and Use: Any chemicals supplied should be handled only by qualified individuals trained in laboratory procedures and familiar with their potential hazards. Products are supplied on the condition that the customer accepts responsibility for any accident arising from their handling or use. All products are supplied for laboratory use only.
Disposal of Waste: The customer warrants that all chemicals will be disposed of in a safe and environmentally friendly manner in line with current legislation.
COSHH: To comply with the customers own COSHH regulations, or similar such regulations, MSDS sheets are available for all products supplied by LabNeed GmbH.
Payment Terms: LabNeed GmbH payment terms are normally net 30 days unless otherwise quoted in writing.
Returns/Refunds: Our products have been developed and tested to perform to the highest standards in elemental microanalysis and isotope ratio mass spectrometry applications. All of our products and services are unconditionally guaranteed to meet your expectations. If we fail to meet your standards just return the product or inform us of any problem with our service and we undertake to make a full refund with one week of receipt of the purchased goods.
Title and Risk Goods: supplied by LabNeed GmbH shall remain the property of LabNeed GmbH until paid for in full by the Customer. The customer will be liable for any loss, damage or use of products between delivery and such a time as full payment is received.
Damaged Goods: In the event of goods being damaged during transit, LabNeed GmbH must be informed within 7 days of receipt of the goods. When requested, damaged goods must be returned to LabNeed GmH for inspection before replacements are dispatched. Under no circumstances should a customer accept or sign for goods from a courier that are clearly damaged or potentially damaged. The customer must retain all packaging from damaged goods for inspection by an LabNeed GmbH representative or a representative of the courier.
Delivery: LabNeed GmbH shall make every effort to meet any delivery date quoted but shall not be liable for any loss or damage arising directly or indirectly from delay in delivery.
Shipping Charges: All quotations given for international shipments are estimations given in good faith only. LabNeed GmbH will invoice for such charges at cost and will provide proof of such charges if required. LabNeed GmbH shall not be liable for additional charges incurred such as customs clearance, duty, local taxes and onward shipping charges.
Cancellations: Customer orders may only be cancelled in writing unless otherwise agreed. Please telephone us in the first instance to discuss details. Cancellation of orders after the goods have been dispatched from LabNeed GmbH can be accepted in legitimate circumstances but the customer may be liable for packing and shipping charges incurred.
Insolvency: In the event that the customer shall suffer insolvency, bankruptcy or a receiver be appointed, any goods that have not been paid for in full shall remain the property of, and be recovered by LabNeed GmbH.
Warranty:LabNeed GmbH warrants its products against defects in materials, workmanship and design. No liability for loss or damage in excess of the purchase price of the goods will be accepted.
Incorrectly Ordered GoodsBy agreement: only LabNeed GmbH may choose to accept the return of incorrectly ordered goods. The customer may be liable for a re-stocking fee, shipping and packing charges. No products may be returned if any seals have been broken.
Severability and Waiver: In the event that one of these Terms and Conditions shall be found to be void, failure to enforce such condition shall not be regarded as a waiver of the remaining Terms and Conditions.
Relevant Law: These Terms and Conditions and the contracts to which they relate shall in all respects be governed and construed in accordance with the laws of Germany.
Acceptance: The placing of an order with LabNeed GmbH implies acceptance of the above conditions.